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GlassesUSA.com Review: A First-Hand Account of this Online Eyeglass Retailer

This is a 100% honest, 100% authentic GlassesUSA.com review. I was provided complimentary product for this review. I was not paid to write this review. All opinions are 100% mine and 100% authentic.

All images are originals taken by Dadtography.com. Please don't use our photos without permission.

Wearing Eyeglasses Runs in the Family.

Wearing prescription glasses runs in my family to the core. My grandparents wear glasses, both of my parents wore glasses and now my son also wears glasses. In fact, I grew up around eye glasses all my life because my dad was the owner/manager of an optical shop attached to one of the largest eye clinics in northern Iowa. I know glasses - and I know a good optical retailer when I see one.

I can attest to GlassesUSA.com's commitment to their customers because I am one now. It had been over six years since I purchased my last new pair of prescription glasses or sunglasses and to say I was due was an understatement.

My experience ordering my frames and lenses from GlassesUSA.com was absolutely outstanding and I can't wait to share my thoughts about the service and product I received ordering my first pair of glasses from an online e-tailer.

First, I went to a local optometrist and got my prescription updated and made sure my eyes were healthy. With prescription in-hand, I headed to GlassesUSA.com to pick out my new glasses.

GlassesUSA.com is an international company with two offices: one in New Jersey (our headquarters) and one in Israel. Our eyeglasses are produced at both facilities in order to provide our customers with top quality lenses in the most fashionable frames available! GlassesUSA.com has a 100% satisfaction guarantee and we do their best to bend over backwards for our customers. Our customers' vision is our business and we take it very seriously.

What Makes GlassesUSA.com Better?

Customer Service Isn't Just a Slogan

With many online retailers, '100% Satisfaction Guaranteed' is just a saying. That's not the case with GlassesUSA.com. Their customer service is first-class.

From the beginning of my order until I received my glasses in the mail, I always knew where my glasses were in the production and shipping process. There weren't any surprises like there are when ordering from some companies online. I had my new glasses in-hand in about a week after placing my order. The best part? To show their appreciation to customers, GlassesUSA.com even provides random complimentary upgrades to customers. Customer service is not a lost art form to GlassesUSA.com.

Their 'Try-it' Virtual Mirror Feature

I always wanted to order glasses from an online retailer, but I was always nervous about not being able to try them on first. I was afraid they'd look horrible on me and then I'd be stuck with glasses I wasn't happy with.

Check this out though, GlassesUSA has a 'Try-it' Virtual Mirror feature that lets you see how your selected glasses are going to look before you order them. You just go into the 'Try-it' view, pick your glasses and you can even compare multiple frames.

GlassesUSA.com is an international company with two offices: one in New Jersey (our headquarters) and one in Israel. Our eyeglasses are produced at both facilities in order to provide our customers with top quality lenses in the most fashionable frames available! GlassesUSA.com has a 100% satisfaction guarantee and we do their best to bend over backwards for our customers. Our customers' vision is our business and we take it very seriously.

GlassesUSA.com Review Summary

How is their service?

I received notifications of the progress of my glasses from GlassesUSA.com throughout the production and shipping process. I received an order confirmation with my order number and customer service contact information if I needed anything. Then I got a notification that my glasses were done and were going through their standard quality assurance checks.

When they shipped I received an Email with my tracking number and a few days later I had my glasses in-hand. Start to finish the process only took about a week or so! GlassesUSA didn't hide behind a computer, either. Their contact information was provided up front just in case I needed to contact them. That was great peace of mind.

Is GlassesUSA.com easy to use?

GlassesUSA.com online store front is very easy to navigate. They make it easy to find what you're looking for - from men's or women's frames to sunglasses or even more specialized multi-focal glasses. There's no guessing where the right product is for you like on some sites.

Their selection is fantastic as well! I easily spent 30 minutes 'trying on' different frames using their virtual mirror feature until I found the right one for me. They take the guess work out of buying glasses online, which was my biggest fear, hands down.

How is the GlassesUSA.com value?

I got my frames, lenses, a case and a complimentary lens cleaning wipe all for around $100. They're not skimpy frames or cheap lenses either - we're talking quality products, sound production and quality checks that ensure I got what I paid for. I would have easily paid twice what I paid going to a local retailer - even a 'big box' or 'budget' 1-hour shop.

GlassesUSA.com

GlassesUSA.com
9.4

Product Quality

 9.0/10

Value & Price

 9.5/10

Customer Service

 10.0/10

Ease of Use

 9.0/10

Pros

  • Large frame & lens selection
  • Lots of pricing options
  • Fast Shipping
  • Awesome Customer Service
  • Great flex spend option

Cons

  • Some of the best frames sell out quickly
  • Not accepted by many insurances